FAQs
How can I contact veloni?
You can reach out to us at info@veloni.shop, where our dedicated customer service team will be happy to assist you with any inquiries or issues.
Do you ship worldwide?
Yes, we ship to customers all around the world.
Where do you ship from?
We ship directly from our warehouse in Hong Kong.
Can I change or cancel my order?
At veloni, we aim to process orders as quickly as possible. If you need to request changes or cancel your order, please do so within 12 hours of placing it. After this window, changes or cancellations won’t be possible. However, you can return the order for a full refund once it has been delivered.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal for your convenience.
When will my order be processed?
All orders are processed and shipped from our warehouse between Monday and Friday. Processing usually takes 1-3 business days from the order date, and your order will be shipped the following day. Please note that processing times may be extended during holidays or sale periods.
How long will it take to receive my order?
Due to high demand, orders typically take between 2-4 weeks to arrive.
What if I don’t receive my order?
If you do not receive your order within 30 days of shipment, you are eligible for a full refund.
Will I be charged customs duties or taxes?
The prices on our website are displayed tax-free in US Dollars. Depending on your country, you may be responsible for import duties, taxes, or customs fees upon receiving your order. These fees are determined by your local customs office and are not covered by veloni. For more information, please contact your local customs office.
How do I return an item?
Please contact us at info@veloni.shop to initiate a return. Our team will guide you through the process.
What if the item(s) I received are defective, incorrect, or damaged?
If you receive an incorrect, missing, or defective item, please contact us immediately. Include your order number, clear photographs of the item(s), and any related details. We will work quickly to resolve your issue and ensure a satisfactory solution.
When will I receive my refund?
Refunds will be credited to your original payment method. For credit or debit card payments, refunds will be processed within 7-10 business days after we receive the returned item or process your cancellation request. If you haven’t received your refund yet, we recommend:
- Contacting your bank or credit card provider, as refunds may take additional time to appear in your account.
At veloni, we strive to make every experience with us seamless and enjoyable. If you have any further questions, don’t hesitate to contact our team!